Outsourced marketing FAQ on matching, billing and quality control
The questions companies ask before they hire an outsourced marketing department: how we match a marketer to your industry, what the free analysis includes, how billing and the agreement work, and who keeps the quality in check.
Didn't find your answer? Request the free analysis and ask your project manager on the call.
Before you ask
14 answers in four groups. Your project manager can answer the rest.
Group 1 of 4
Getting started
What Marketers.com is, how matching works, what the free analysis includes and how long it takes to get your team in place.
4 questions in this group.
01What is Marketers.com?
Marketers.com is an outsourced marketing department for growing companies. You start with a free analysis: enter your website and contact details, and within 24 hours you'll get a PDF that assesses your marketing, compares you with competitors and lists recommendations. Based on that, a senior project manager with 15+ years of experience agrees on the scope with you and matches a vetted marketer or team with experience in your industry. You meet them on a call and decide whether to start, and the same project manager checks the quality of the work throughout the engagement.
02How does matching work? Do I choose from a list?
No. You don't browse profiles or compare candidates. The senior project manager, who knows the vetted marketers in the network, picks one person or a team based on your industry and the scope agreed on after the analysis, and explains why they're a fit. You meet the matched marketer on a short call and decide whether to start.
03What does the free analysis include?
A PDF prepared by a senior project manager. It reviews your marketing channel by channel (website, Google, social media and paid ads) and shows what's working and what isn't. It compares you with five direct competitors and one leader in your industry, and it ends with prioritized recommendations, so you know what to do first and why. It's free, with no obligation.
04How long does it take from the request to a working team?
Within 24 hours of your request, you'll have the PDF by email. Once you've read it, the senior project manager calls to go over it, and the match follows the scope you agree on during that call. The intro call with the marketer happens over the next few days, and work starts once you say yes. Most clients go from request to the first stage of work in one to two weeks, depending on how quickly the calls can be scheduled.
Group 2 of 4
Working together
Who you work with day to day, how time zones and availability work, keeping your current agency, and the industries and channels we cover.
4 questions in this group.
01Who do I work with day to day?
Your senior project manager. They're your single point of contact. Bring them anything: they hand the work to the marketer or team, review it before it gets to you and report what's done, what's in progress and what's next. You meet the marketers themselves on the intro call and, if you'd like, at stage reviews.
02How do time zones and availability work?
The analysis call and the intro call are scheduled at a time that works for you, during your business hours. At the start, your project manager sets up a regular check-in time with you and a channel for day-to-day questions. Campaigns, ads and content don't require someone sitting next to you, so the work moves forward continuously and you get a written update at the end of each stage.
03Can I keep my current agency or in-house marketer?
Yes. Many clients keep an existing agency for one channel or an in-house person for content and bring us in for the rest. On the analysis call, you tell the project manager who handles what today, and the scope covers only the channels that need a specialist. Where it makes sense, the project manager coordinates with your current people so no work is duplicated.
04Which industries and channels do you cover?
Any industry. The team is matched to yours, so the same process works for contractors, law firms, dental practices, SaaS companies, ecommerce stores and B2B firms. Channels include Google Ads and PPC, Meta ads, LinkedIn, TikTok, SEO and AI search, content, email and automation, HubSpot and CRM, social media, video and UGC, web design, landing pages and ecommerce. Each channel is run by a marketer with a track record in that channel, not one person trying to do everything.
Group 3 of 4
Billing and terms
How billing works, what drives the cost, and how the agreement and cancellation are handled.
3 questions in this group.
01How does billing work?
You get one monthly bill from Marketers.com for the agreed scope, so you pay us instead of paying several people separately. Ad budgets are separate from our fee: you pay them directly to Google, Meta or other platforms, or we pass them through at cost. The monthly amount is spelled out in the proposal you receive after the analysis, before you commit to anything.
02How much does it cost?
It depends on the scope. Running Google Ads for a home services company takes a different amount of work than a full content and email program for a SaaS company. After the free analysis, you'll get a written proposal with the scope and monthly amount for your company. There's no charge for the analysis, the calls or the matching, and it's up to you whether to go ahead.
03How do the agreement and cancellation work?
The engagement runs month to month under a written agreement that covers the scope, the monthly amount and how stages are reviewed. There's no minimum term. You can pause or end it at the close of any monthly period by letting your project manager know, and the work delivered up to that point, the accounts and the files stay yours. The same applies if you want to change the scope: you agree on the new scope with the project manager, and it takes effect in the next period.
Group 4 of 4
Quality control
How quality is controlled, who keeps the work on schedule, and how marketers are vetted.
3 questions in this group.
01How is quality controlled?
In two ways. First, every marketer is vetted before joining the network, so the person on your project has passed a knowledge test, a practical task and an interview. Second, the senior project manager, who has 15+ years of experience, reviews the work before it reaches you, checks it against the scope and deadlines, and walks through each stage with you. You don't need to be a marketing expert to hold the work to a high standard: that's what the project manager is for.
02Who keeps the work on schedule?
Your project manager. They see the work as it happens, agree on each stage and its due date with the marketer and review every deliverable against the scope before it reaches you. The files, accounts and project history stay in one place with the project manager, and every month you get a report on the work done and the plan for the next month.
03How are marketers vetted?
Every candidate applies with links to past projects, takes a knowledge test in their specialty, completes a practical task based on a real industry brief, interviews with our team and provides references that we check. Only then do we decide whether to accept them, and that decision is made by a person, not an algorithm. For your project, we match only marketers with experience in your industry.
Didn't find your answer?
Request the analysis and ask on the call.
A senior project manager with 15+ years of experience walks you through the analysis, answers your questions and matches a marketer or team to your industry. See how it works step by step or read about Marketers.com.
Start with a free analysis
See where your marketing stands before you commit to anything
Send us your website. We'll put together a written analysis of your channels compared with your competitors, email it to you within 24 hours and, once you've read it, walk you through it on a call.
- Analysis within 24 hours
- No obligation
- PDF covering 5 competitors
- Team picked by your PM
Free marketing analysis
- PDF analysis
- 5 competitors
- Prioritized action list
Your analysis is prepared by a senior project manager with 15+ years of experience in marketing.
Are you a marketer with experience in a specific industry? Join the team