Compare
Agency retainer, in-house department, or a fractional team run by a project manager
Three ways to get a marketing department, side by side. Each one is the right answer for some companies. The table shows where they typically differ, so you can see which one fits the stage your company is at.
Agency retainer
In-house department
Marketers.com
Who is on the team
Whoever has capacity at the agency
The people you managed to hire
Specialists picked for your industry and your channels
What you pay for
A fixed package, often with channels you do not need
Full salaries, benefits and tools for each role
One monthly amount for the scope you actually use
Scaling up or down
Renegotiating the package
Hiring or letting people go
The scope changes from one month to the next
Who runs the work day to day
An account manager
You or your marketing manager
A senior project manager with 15+ years of experience
Industry experience
Depends on the agency portfolio
Depends on whom you hired
Required for every marketer on the team
Time to a working department
Onboarding, then a first month of learning
Months of recruiting
Analysis within 24 hours, work in stages after the kickoff
When someone underperforms
You escalate to the agency
A performance process
The project manager replaces the specialist
An agency is a good fit when you need one channel done at scale, and an in-house department pays off once marketing is a full-time job for several people. The table describes typical differences between the three models, not every agency or every company.