An AI chatbot for business that answers from your facts, not guesses
Visitors ask the same dozen questions at night and on weekends, and plenty leave when nobody answers. A vetted specialist builds a chatbot that replies from information you've approved, collects contact details and hands the tricky cases to a person.
Free, no obligation. A senior project manager walks you through the analysis.
What you get
You get a knowledge base, a bot on your website and messengers, a clear handoff to your team and a monthly check of real conversations.
What the work includes
What the specialist does to build your AI chatbot for website visitors
The AI model is the easy part. The real work is deciding what the bot can say, feeding it correct answers, connecting it to your inbox or CRM and reading its chats until the replies come out right.
At the start
Questions and knowledge base
Pulls the questions customers actually ask from emails, calls and chat logs, then writes a knowledge base of approved answers, the only source the bot may draw on.
At launch
Bot on the site and messengers
Launches the bot on your website, plus Facebook Messenger, Instagram or WhatsApp if you need them. Sets up the handoff to a person and sends captured contacts to your CRM.
Every month
Conversation checks and fixes
Reads a sample of real chats, fixes wrong or vague replies, fills in missing answers and shows how many questions the bot resolved and how many leads it passed along.
Scope of work
When an AI chatbot for lead generation and support is worth it
A chatbot earns its keep when your team loses hours to repeat questions (hours, pricing structure, service area, shipping, how to book). It also pays off when leads come in after hours and sit until morning, or when visitors leave pages without asking anything. And it suits a company that spends heavily on ads and wants someone to answer every paid visitor.
Scope comes down to how many topics the bot covers and where it lives: just the website, or also Messenger, Instagram, WhatsApp or SMS. Does it book appointments or only collect details? Which CRM or help desk does it feed, and how sensitive is your field? A dental office bot has to stay away from medical advice, while an online store bot can talk sizes and returns all day.
Metrics this work is built to improve
- Questions resolved without staff
- Qualified leads captured by chat
- First response time after hours
Typical scope
- Inventory of real customer questions
- Knowledge base with approved answers
- Conversation paths and lead qualification
- Deployment on website and messengers
- Human handoff and CRM connection
- Monthly conversation audit and report
You agree on the scope with your senior project manager before work begins, and the same person oversees it from start to finish.
How we match
You don't pick the marketer. A senior project manager with 15+ years of experience does.
What to know
What to know about the chatbot knowledge base and AI answers
An AI chatbot writes fluent sentences whether it knows the answer or not, so the knowledge base is the whole job. The bot should answer only from content you've approved, say plainly when it doesn't know, and never make up a price, a policy or a promise. It should also tell people they're talking to an automated assistant. Customers forgive a bot that hands them to a person. They don't forgive one that confidently gets their order wrong.
The same mistakes sink a lot of chatbots. Teams switch on a bot trained on the whole website, outdated pages included. They hide the way to reach a human, demand an email before answering anything and never read the transcripts. Privacy gets ignored, even though visitors type personal details into chat. Your specialist keeps sensitive topics out of the bot's scope and follows your data rules, and regulated questions, like health or legal matters, go to your staff.
Your project manager works out with you what the bot covers, what it must never say and who gets the handoffs. The specialist builds it and tests it on real questions before launch, and you approve the answer base. After launch, your project manager sends a monthly summary: resolved questions, captured leads, handoffs and every answer that got corrected that month.
We match a specialist to your task
Request a free analysis, and a senior project manager will match a AI chatbots specialist, remote included, within 24 hours.
In your city
AI chatbots by city
Most of the work happens remotely. When a project calls for meetings, we match a AI chatbots specialist from your city.
Related services
Alongside AI chatbots, companies most often need
One project manager runs the whole engagement, so the next channel is added without changing who you deal with and without a new contract with a stranger.
Email marketing Marketing automation HubSpot management WhatsApp marketing SMS marketing Push notification marketing Webinar marketing All services
FAQ
Questions before you start
Don't see your question? Request the analysis, and the project manager will answer it on the first call.
01Will an AI chatbot for small business replace our front desk?
No, and it shouldn't try to. It takes the repeat questions and after-hours inquiries so your staff can focus on conversations that need a person. When a visitor asks something outside its scope or just wants a human, the bot collects their details and passes the chat on.
02How does the human handoff work?
The specialist sets rules for when the bot steps aside: a question it can't answer, an upset customer, a request to talk to someone, or a lead that fits your ideal client. The conversation lands in your inbox, help desk or CRM with the full transcript, so nobody has to ask the customer to start over.
03Can the bot work as a chatbot for customer service and for sales at once?
Yes, with separate paths. Existing customers get order status, returns and account help, while new visitors get qualifying questions and a way to book a call or leave details. Keeping the paths apart stops the bot from pitching to someone who only wants to track a package.
04What stops the chatbot from making things up?
It's set up to answer only from the approved knowledge base and to admit when something isn't covered. Before launch, the specialist throws tricky and off-topic questions at it, then reads transcripts every month and fixes any answer that has drifted. Prices and policies come from your text, never from the model's guess.
05Which chatbot platforms does the specialist use?
It depends on your stack: Intercom, Tidio, HubSpot chat, Zendesk, ManyChat for Facebook Messenger and Instagram, or a custom bot on an AI model when you need more control. If you already pay for a tool with chat features, the specialist starts there before suggesting anything new.
Get the free analysis
Find out what an AI chatbot could handle for your business
Order the free marketing analysis and get a PDF in 24 hours on the questions a bot could answer, the leads you lose after hours and the channels to cover. Then a senior project manager matches you with a chatbot specialist.
- Analysis within 24 hours
- No obligation
- PDF covering 5 competitors
- Team picked by your PM
Free marketing analysis
- PDF analysis
- 5 competitors
- Prioritized action list
Your analysis is prepared by a senior project manager with 15+ years of experience in marketing.
Are you a marketer with experience in a specific industry? Join the team