Your calendar mixes planned posts with room for the moments that make this city talk. Home games at the Truman Sports Complex, the holiday lights on the Plaza, First Fridays in the Crossroads and the spring storm season all shift what people want to see in their feeds. A specialist builds around those rhythms without leaning on them so hard that your brand becomes background noise.
Formats that fit each platform
Instagram and TikTok get vertical video shot on a phone and edited cleanly: a walk through your shop, a staff member answering a common question, a quick behind the scenes look. Facebook carries event posts, community updates and anything aimed at older homeowners in the suburbs. LinkedIn holds case notes, hiring posts and thought pieces from your leaders. Each piece is adapted to its platform rather than copied across all of them.
Replies are part of the work too. Questions in comments and direct messages get answered within the hours you agree on, and anything sensitive, such as a complaint, goes to you with a suggested response before it is posted.